The companies post-trained Koa on NVIDIA’s Nemotron for sales, marketing, and customer support work inside Agentforce.

Salesforce introduced Koa, its first reasoning model, at Dreamforce. Salesforce and NVIDIA post-trained Koa on NVIDIA’s open-weight Nemotron model for sales, marketing, and customer-support tasks. Salesforce will offer Koa inside Agentforce as an alternative to closed frontier models, giving enterprise customers a model designed for specific work rather than general problem solving.

Koa targets enterprise work that often requires multi-step reasoning. Before Koa, Agentforce routed those prompts to frontier models such as Claude or ChatGPT through an AI gateway, which chooses the model for each request. Jayesh Govindarajan, EVP of Salesforce AI, said the company lacked a pre-trained base model with clear data provenance until Nemotron arrived.

Enterprise teams gain an open-weight model that does not ingest customer data, so it cannot leak that data to outside providers. Koa uses fewer tokens for the same work, which can lower AI spending. The model also follows a customer’s data and security requirements inside Salesforce, and Agentforce can route requests through its AI gateway based on need.

Salesforce will provide Koa as an option in Agentforce, where customers build agents for tasks such as answering support questions and scheduling appointments. Builders should watch how often Agentforce chooses Koa for long-running reasoning instead of sending prompts to Claude or ChatGPT. Adoption will show whether open-weight, task-specific models can replace frontier models for routine enterprise work.

What matters

• Salesforce built Koa as its first reasoning model with NVIDIA and added it to the Agentforce platform.
• Teams gain an open-weight option that uses fewer tokens and avoids sending customer data to closed models.
• Watch how Agentforce routes reasoning requests between Koa, Claude, and ChatGPT through its AI gateway.

Why it matters

Watch how Agentforce routes reasoning requests between Koa, Claude, and ChatGPT through its AI gateway.

This GenAI News article was prepared in original wording using reporting and materials published by TechCrunch AI. Source reference: https://techcrunch.com/2026/09/15/salesforce-and-nvidias-new-reasoning-model-is-everything-the-ai-labs-should-fear/.

Drafted by the GenAI News review pipeline.