Customer service teams face a persistent challenge. Existing chat-based assistants frustrate users with rigid responses, while direct large language model (LLM) implementations lack the structure needed for reliable business operations. When customers need help with order inquiries, cancellations, or...

Modern large language model (LLM) deployments face an escalating cost and performance challenge driven by token count growth. Token count, which is directly related to word count, image size, and other input factors, determines both computational requirements and costs....

Foundation models deliver impressive out-of-the-box performance for general tasks, but many organizations need models to consume their business knowledge. Model customization helps you bridge the gap between general-purpose AI and your specific business needs when building applications that require...

There’s a lot of excitement right now about AI enabling mainframe application modernization. Boards are paying attention. CIOs are getting asked for a plan. AI is a genuine accelerator for COBOL modernization but to get results, AI needs additional...

Organizations and individuals running multiple custom AI models, especially recent Mixture of Experts (MoE) model families, can face the challenge of paying for idle GPU capacity when the individual models don’t receive enough traffic to saturate a dedicated compute...

Large conferences and events generate overwhelming amounts of information—from hundreds of sessions and workshops to speaker profiles, venue maps, and constantly updating schedules. While basic AI assistants can answer simple questions about event logistics, most fail to deliver the...