Cities and local governments are continuously seeking ways to enhance their non-emergency services, recognizing that intelligent, scalable contact center solutions play a crucial role in improving citizen experiences. InterVision Systems, LLC (InterVision), an AWS Premier Tier Services Partner and Amazon Connect Service Delivery Partner,...
Modern large language models (LLMs) excel in language processing but are limited by their static training data. However, as industries require more adaptive, decision-making AI, integrating tools and external APIs has become essential. This has led to the evolution and rapid rise of agentic...
AI agents are quickly becoming an integral part of customer workflows across industries by automating complex tasks, enhancing decision-making, and streamlining operations. However, the adoption of AI agents in production systems requires scalable evaluation pipelines. Robust agent evaluation enables you to gauge how well...
This blog post is co-written with Renuka Kumar and Thomas Matthew from Cisco.
Enterprise data by its very nature spans diverse data domains, such as security, finance, product, and HR. Data across these domains is often maintained across disparate data environments (such as Amazon Aurora,...
Customers today expect to find products quickly and efficiently through intuitive search functionality. A seamless search journey not only enhances the overall user experience, but also directly impacts key business metrics such as conversion rates, average order value, and customer loyalty. According to a...
AWS Field Experience (AFX) empowers Amazon Web Services (AWS) sales teams with generative AI solutions built on Amazon Bedrock, improving how AWS sellers and customers interact. The AFX team uses AI to automate tasks and provide intelligent insights and recommendations, streamlining workflows for both...
